[Hi Jenn! Since you’re having the same problem that Nicole reported, hopefully the work-around she helped me discover will work for you, too! Please take a look at this post: Any additional information on this? I’m not sure what else to do in order to get my photos uploaded to the site. Do I need to convert them to jpegs before exporting? I don’t remember having to do that before, though. Could that be part of the problem? Also, my photos in lightroom are. I can’t seem to upload any photos from lightroom to shutterfly after years of being able to do so with no problem.
I’m having the same problem as Nicole Mordecai. Hopefully, something here will provide some clues that’ll help get to the bottom of this. If you discover anything, send me an email about it to “don at don-mckee dot com”. If a failure seems to follow particular images, try resetting your Lightroom edits and try again (use a “snapshot” or “virtual copy” so you don’t lose your work).
Can you view it in an image viewer? Any signs of corruption, etc.? (Don’t forget to delete the folder and the generated images when you’re done with them.) When you get an upload failure, go look at the generated image in the folder that you selected. In the Export dialog, under the “Export Location” section, choose an option other than “Temporary folder”. Verify that there are no problems with the Lightroom-generated images. Does it happen all of the time? Only sometimes? Only particular images no matter how often you try? It makes me wonder if there could be a problem with the JPEG image that Lightroom generated for the export. One curious thing pointed out by his log was that the timestamps indicate that the image being uploaded was extremely small or non-existent - less than a second elapsed between the time the upload request was made and the failure response was received. So, something “bad” happened on Shutterfly’s side, but I don’t know what. He sent me a log of the problem which shows Shutterfly reporting that an “Unexpected exception” occurred. One user that I’ve been working with has reported that his failures have been associated with particular images - most will upload OK but a few will fail every time. As you’ve figured out, the error is not related to the plug-in’s ability to access your account, contrary to the error message being reported. There have been an increasing number of reports of intermittent upload errors that I have yet to be able to reproduce (but something is obviously going on). [Thanks for passing along the trouble report, Nicole. Please let me know if I can help to resolve this issue. Since I can reproduce this problem without any trouble, is there something I can do to collect some data for you so you can troubleshoot the problem or at least figure out what’s actually happening so you can provide a more accurate error message? I love your plugin and use it almost daily, so this is a huge problem for me. I tend to agree with you that the problem is probably on the Shutterfly end of things. I also tried clicking on the “refresh” button and that seemed to work in terms of accessing my account, but didn’t make any difference in terms of the upload working. I have tried re-authenticating 5 or 6 times, but that doesn’t help either. As Taymour did, I disabled seamless sign-in, but this didn’t make any difference. I get a message that the upload has failed and that the Shutterfly Upload plug-in was not allowed access to my account. The plugin has been working without any problem for months, but yesterday I suddenly couldn’t use it any longer. I’m having the same problem as Taymour Martin. If you have any suggestions, please let me know. For example, I disabled it and then re-enabled it. Please re-authenticate, or turn off seamless sign-in, and try again”. However, a few seconds later I get the same error message: “The Shutterfly Upload plug-in was not allowed access to your account. When I tried to upload the image again, I expectedly get a pop-up which asks me to manually enter my password. So, I disabled the seamless sign-in, per dialogue box suggestion.
Today, I’m getting an authentication error message. Hi – I downloaded your program and it worked great.
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